Privacy Policy

Last updated: October 7, 2026

Who we are

Popup is a loyalty and ordering app for cafés and restaurants in the Philippines.

What we collect

• Phone number, used to sign in with a one-time SMS code.
• Name (optional).
• Email (optional).
• Precise location, optional and only if you allow it, used to find nearby shops.
• Purchase history at participating shops.

How we use it

We use this information for sign-in, showing your Pops and rewards, order and purchase records, finding nearby shops, and service messages such as sign-in codes and reward notices.

This data is linked to your account. We do not sell personal data. We do not use it for tracking or advertising.

Sharing

We share data with the shop or shops you join, so they can see your visits, purchases, and rewards. We also share it with service providers that process data for us: hosting and database, an SMS provider for one-time codes and messages, and HitPay for payments. We do not share it otherwise, except where the law requires it.

Pops

Pops are a loyalty balance at participating shops. Pops have no cash value and cannot be exchanged for cash.

Age

Popup is for users 18 and older.

Retention and security

Data is kept while your account is active and deleted on request as described on the account deletion page, except records a shop must keep by law, such as sales receipts. Data is encrypted in transit.

Your choices

You can turn off location at any time in your device settings. You can delete your account in the Popup app from Profile, or ask to access, correct, or delete your data.

Deleting your account

You can delete your account in the Popup app from Account (Profile → Delete account), or on the account deletion page by verifying your phone with a one-time code. That removes your profile, phone, name, email, Bubbles, Pops, rewards balance, and member history. Sales records shops keep for tax and accounting stay, with your personal details removed. We keep a scrambled, one-way code made from your phone number only to stop repeat sign-up bonuses; it can't be turned back into your number.

Contact

Email hello@popup.ph. You can also delete your account in the app from Profile.